CRM Heldesk integration

CRM HELPDESK INTEGRATION

The Opteamus CRM system can be used not only to acquire new clients, but also to retain them. For example, by solving their problems promptly. Integrated our HELPDESK module It was designed for handling bug reports, complaints, requests, and ideas.

Thanks to the integration, traders can coordinate their work with supporters - for example, they will not call clients at the worst moment. The Meaning of CRM in our case, it does not merely mean persuading the client...

ITIL-based service management

A well-integrated CRM and HELPDESK database can contain technical data of the sold devices and equipment, as well as related technical, warranty, and service information. Opteamus can function as a complete service management solution, if necessary even based on ITIL standards.

Like a private Facebook and Google

As if there were a personalized Facebook and Google system that only has its own company data. The Opteamus CRM and HELPDESK The system's automatic and convenient knowledge base is also available to the sales staff, who can learn everything about the topics, subjects, competitors, companies, products, anything that comes up with just a couple of clicks. Using the Opteamus program is not a burden or a struggle with the computer, but rather a relief. Information is accessible in such a convenient way, which is unusual for software used today.

Flexible data structure, industrial solution

Our software is more than 13 years old Hungarian development. From the beginning, we designed the software not only as a CRM system and ticketing helpdesk application, but as a universal tool that is capable of storing not only customer, company, ticket, and such classic data. We designed an industrial system that for storing any data it can be prepared purely with its settings. With a few minutes of clicking, the Opteamus can be configured to manage sold equipment, installations, and scheduled maintenance tasks, but we could just as well store team units, military exercises, and daily orders in it. The Opteamus crm and helpdesk software has been designed from the very beginning as a product suitable for industrial and enterprise use. Obviously, it has customization, security, reporting, and warning functions that distinguish professional systems from garage solutions.

Related topics: a flexible CRM customizability.