KNOWLEDGE BASE BUILDING

Knowledge base building automatically

The Opteamus CRM The system helps work not merely (and not primarily) by nudging employees and issuing warnings, but by the smart and associative arrangement of this information. The organizational knowledge thus created is a critical resource, the management of which with the Opteamus system constitutes a real competitive advantage. For us, the The concept of CRM it also includes the exploitation of this resource.

Like a private Facebook and Google

As if there were a personalized Facebook and Google system that only contains their own company data, and in which they can search just as easily as they use Google on the internet. The Opteamus CRM system's automatic and convenient knowledge base is also available to sales staff who to our extraordinary quick search thanks to a click or two, they can learn everything about competitors, companies, products, anything. Using the Opteamus knowledge base is not a hassle or a struggle with the computer, but a relief, whether sitting in front of the machine or on the way.

Associations just a few clicks away

In Opteamus, one can simply reach from a client to the contact people working there, to the products we sold them, and to our services. Every connection can be navigated in any direction, allowing each person to reach the information they are looking for as guided by their own train of thought. Along the lines of associations, we can even get answers to questions such as, 'I am looking for that Russian-named girl with whom we worked on some bank-related Megacorp project...'.

You don't need a librarian, the knowledge base is automatic

The user does not need to categorize, does not need to look for the location of a material, self-developed Hungarian CRM Our system uniquely organizes the incoming materials itself, which can then meaningfully help the users. We can search the CRM knowledge base with the simplicity of Facebook, Wikipedia, and Google.

(All this actually makes our system a classical knowledge management application, which is suitable for both manual classification and automatic indexing of data. It supports teamwork, joint refinement and supplementation of data, and the conversion of stored information into shared knowledge. Opteamus is, in fact, an innovative knowledge management software, a knowledge management system.)

How does our brain work?

We have a vast amount of knowledge. All this knowledge remains in the background until something important to us triggers it. When we think of the Big Brother show, everything we know about it immediately comes to mind: the episodes we watched, the ratings we read about in the newspaper, the reviews we heard, the pictures of the participants, and much more. Moreover, thinking about Big Brother can lead us to associate it with another important person: Évi, the first winner, the book published about Évi, the author of the book – and so on…

The Opteamus CRM system, when it builds a 'knowledge base,' it tries to follow exactly this natural line of thought, rather than forcing foreign computer structures onto the users. Focusing on any subject, it simply shows all the information we have about that subject, and along the associations, we can jump from one important thing to another with a single click. The Opteamus CRM system projects all necessary information in front of us so effortlessly, and makes navigation along the associations so self-evident, which makes it unique among the usually strict and complicated software.