B2B CRM - IT service management

It starts with sales

The IT sector can be considered classic from the perspective of B2B sales. The sales cycle is terribly long, and multiple key people need to be convinced to succeed in a single sale. Opteamus CRM our system It is particularly strong in tracking every detail of highly complex sales. Not only can we show the history of a company, but also any related quotation or the unique story of any key person. In the stored texts, not only does our quick search help, but we also automatically organize its data. We help salespeople to act up-to-date, prepared, and with better chances. And this is just the beginning...

Service management software

If the activities carried out by you do not end with the sale – the sold products, equipment require installation, maintenance, and service, or you would like to continue tracking your services after the sale – then with the Opteamus system, managing these additional tasks also becomes possible. With our solution, a complete, customizable and scalable service management can be implemented, as we can manage customers, their related demand, incident, and change management, configuration items, as well as every project in an integrated manner. Similarly, it is not a problem to integrate the related CRM tasks, contract management, service records, service level measurement, and any cost and revenue processes and records. (Our list is, of course, not exhaustive in this case, Opteamus is capable of managing all service management processes.)

ITIL-based service management solution

Moreover, if you envision your new service management system on ITIL foundations, then we speak the same language. Our solution is ITIL-based, so every process and data structure required by this recommendation is available in our application, making it easy to customize according to your needs and organizational operations. Our application does not enforce strict compliance with an exact ITIL system, so modules that are not relevant to you can be turned off. This way, we can build a service management solution optimally designed and customized for you and your organization.

Customized

We know well that no two companies operate in the same way, therefore the above capabilities we customize in every case. Whether it is about hardware, software, development, or operations. The Opteamus CRM The system adapts to your work schedule, not the other way around. We customize every form, every screen, every label to suit your business operations—plus very quickly.

Related topics: a flexible CRM customizability, the Hungarian CRM its domestic background CRM knowledge base possibilities and the The concept of CRM.